FAQ's

Our FAQ’s have been organized into categories to make it easy for you to find the answers you need.

If you can’t find the answer here, please contact us at support@covista.net.

Click the category below that matches your needs.

TARIFFS

Questions about Covista

Residential Service

Business Service

Agents

Wholesale

 

QUESTIONS ABOUT COVISTA

How long has Covista been in business??
Covista Communications has been in business since 1983, and is one of the oldest telecommunication companies since the original breakup of Ma Bell in 1984.

Where is Covista’s Corporate Headquarters?
Covista’s corporate offices are located in Chattanooga, Tennessee.

Is Covista a publicly traded company?
Yes. Covista is traded under the symbol CVST.PK.

What are Covista’s customer support hours?
Our customer care center is open 24 hours a day, 7 days a week. You can also email us anytime at support@covista.net.

Does Covista offer residential and business services?
Yes. Our residential services offer low rates and we have a full array of business services from basic long distance to comprehensive data services.

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RESIDENTIAL SERVICE

Is there a toll-free number?
You can sign up by calling us at 1-800-735-8600.

Is my information safe?
Your information is confidential and will not be disclosed to any other party without your permission. All credit card information is encrypted for optimum security. For more details, see our security policies.

Can I sign up with multiple numbers?
Absolutely. You can enroll as many phone numbers as you like.

How long before my service is activated?
In most cases, your service will be activated within one to two weeks and most likely within a few days. Service activation is dependent on your Local Exchange Carrier (LEC). Activation times can vary in each calling area.

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Do my rates vary depending on the time of day I call?
No. Unlike most plans offered by our competitors, KISS offers a flat rate for all US & Canada calls no matter what time of day.

How do your long distance rates differ from other companies?
KISS Long Distance rates are as much as 70% lower than our competitors. For more details, see our rates comparison.

Can I use your service for international calls?
Absolutely. We have some of the most competitive international rates in the nation and reach all countries.

Is my credit card charged automatically?
Yes, at the end of each billing month. You will receive an email confirming your charges. You can also log in anytime at www.covista.net and view your account status, including your bill.

Will you notify me when my credit card is charged?
Yes. You will receive an email confirming your charges and you can check your account status anytime at www.covista.net by logging in with your customer ID and password.

Can I receive a bill through the mail?
Yes. You can receive a paper copy of your bill through the mail for an additional fee of only $2 a month.

What if I have questions about my bill?
For any questions, please email us at support@covista.net or call u Toll Free on 1-800-735-8600.

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BUSINESS SERVICES

Do you offer both switched and dedicated services?
Yes. We offer a full array of switched and dedicated products including long distance, Internet access, toll free service, international calling, local service and data services.

What about IP?
Covista provides a custom-tailored IP solution no matter what size your company may be today.

What different types of data services do you offer?
We offer Internet, frame relay, point to point data services.

What type of Internet access services do you offer?
We offer dedicated Internet access services to ensure quality and high speed access to information and web services.

Can I consolidate billing for multiple offices?
Yes. We offer multiple billing options allowing to not only consolidate billing for multiple offices, but also to itemize billing in a variety of ways.

Are there any access fees or service charges with your business services?
Access fees often depending on the type of service and usage volumes. Your Covista representative can explain all associated services charges.

Do you provide toll free services and call routing options?
Yes. There are multiple call routing services available, including time of day routing, routing by location, or many other call routing choices. Ask your Covista sales representative about call routing options.

Do you provide local service?
Yes, we provide local service in several states at this time, with plans to roll out local service nationwide in the near future. Ask your Covista sales representative whether local service is available in your area.

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AGENTS

How important are agents to your business?
Agents make up a significant part of our business. We are committed to continued support and growth of out agent channel.

What kind of commissions do you pay and how often are they paid?
We pay commission competitive with any company in the market and can customize a plan based on customer volumes and programs. Commissions are paid monthly.

Would I have an agent representative to directly interface with your company?
Yes. In addition, you will also have access our comprehensive online agent management systems so all your account information is only a click away.

Do you offer private label or co-branded programs?
We offer a variety of private label and co-branded programs that are easy to launch and manage. We do most of the work for you so you can focus on increasing your business.

What kind of agent support do you offer?
Online agent support is available online 24 hours a day and 7 days a week. You can also call us any time at 1-800-735-8600

How do I sign up to become an agent?
You can sign up online or call us at 1-800-735-8600.

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WHOLESALE

How many carriers do you work with?
We have interconnects with all major carriers, both domestic and international.

Do you offer both domestic and international termination?
Yes, we offer basic domestic and international termination through our extensive North American TDM and IP network and international gateways.

How extensive is your network?
We have a ubiquitous nationwide network comparable with any major telecommunications carrier.

Do you offer specialized wholesale products?
Yes, we can customize a wholesale program to meet your specific call routing needs.

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Customer service representatives are standing by to answer your questions or to get you connected with Covista in minutes. Call us today at 1-800-735-8600.